Warranty Extensions provide extended warranty coverage for parts and labor, above and beyond the term of the original manufacturer's warranty. The manufacturer usually does not provide these extensions. These Warranty Extensions are offered by specialty companies who are in the business of insuring your purchase against additional labor or repair charges during the term of the extension. In some cases, they may actually replace your old defective product with a new one.
What is Covered?
Your Mack Service Extended Warranty covers manufacturer defects that can result in the loss of operation to your equipment. The Mack Service Extended Warranty will cover parts and labor for the life of the Extended Warranty plan at no additional charge to you, truly making this Extended Warranty a smart investment for your equipment.
Please remember, this warranty does not cover equipment which has been misused, tampered with, modified or damaged as a result of accident, liquid, grit, impact or lack of proper care as indicated in the manual of operations. Accessories are not covered under the terms of the warranty.
Worldwide Coverage
The advantage of the Mack Camera Worldwide Extended Warranty is the opportunity for worldwide service. We will honor your Mack Camera Extended Warranty where ever you are in the world!!! From North America to Asia, you are protected from any out of pocket expenses you may incur due to manufacturer defects of your equipment.
PRIOR to having equipment serviced at an international factory service center, please email bwarner@mackcam.com for a service authorization number. In the email, please provide us with your Name, Warranty Number, Make and Model of your equipment and a brief description of the problem you are experiencing. You will receive an authorization number for service via email. It's that easy!!
